Frequently Asked Questions
Your guide to style, shipping, and seamless shopping.
What is the standard shipping timeframe for my order?
We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days. You will receive a tracking link via email as soon as your order departs our warehouse.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal, print your prepaid label, and drop the package at any authorized collection point.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options including Klarna and Afterpay.
Are your materials ethically sourced?
At Medichecks, we are committed to sustainability. 80% of our current collection is made from organic cotton or recycled polyester, and we only partner with factories that adhere to fair labor standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.